Delete Your ChurchFam Account

Delete your account in the app

1. Open the ChurchFam app and sign in.
2. Open your profile, then tap Account to open your account settings.
3. Tap Delete account.
4. Confirm when the app asks you to.

Request deletion by email

If you cannot sign in, or you no longer have the app installed, email support@churchfam.co with the subject line “Account Deletion Request” and include the email address of the account you want deleted.

We may take reasonable steps to verify that you own the account before acting on the request.

What happens to your information

• We delete or de-identify your profile and personal information within a reasonable period, subject to limited legal, security, fraud-prevention, and accounting exceptions.
• Content you posted may remain within your church community without being linked to your active account, when that is necessary to preserve shared conversations.
• Because written content may itself identify a person, you may request deletion of specific posts, comments, or prayer requests by deleting them before account deletion or contacting support@churchfam.co. We will evaluate and honor such requests as required by applicable law.
• Residual copies may persist in encrypted backups for a limited period before being overwritten in the ordinary backup cycle.

This section restates sections 7(b) and 7(d) of our Privacy Policy, which governs.

Things that may need to be resolved first

In a few situations the app asks you to resolve something before your account can be deleted:

• You are the only admin of a church. Promote another admin, or transfer ownership, first.
• You are a church’s billing owner. Transfer ownership to another admin first.
• A safety review is open on something you posted. Your account can be deleted once the review closes.

If one of these applies, the app tells you which one. Once it is resolved, you can delete your account.

Questions

Questions about deleting your account can be sent to support@churchfam.co. See also our Privacy Policy and our Legal Index.